613-283-5510 info@pankow.ca

Privacy Policy

We consider our trust relationships with our clients to be one of our biggest assets.  You can be assured we treat your personal information with the utmost confidentiality.

About This Document

This Personal Information Policy spells out the responsibility of Pankow Financial Solutions and your rights as our client regarding the collection, use and disclosure of your personal information.

Our Privacy Promise Describes In Clear Language How Pankow Financial Solutions Ensures The Protection Of Information Entrusted To Us.

Please read this document carefully.  We want you to know that Pankow Financial Solutions protects your personal information.

We View Our Privacy Promise As More Than Just A Legal Obligation.

When you meet with us, you share important personal information.  You do this so we can serve you better and you can rest assured knowing that we will respect your privacy.  Your trust is not misplaced.

Let’s Be Perfectly Clear.  What is ‘Personal Information’?

‘Personal Information’ is information about an identifiable individual, but does not include the name, title or business address or telephone number of an employee of an organization.

Collecting, Using and Disclosing Your Personal Information.  Why Do We Do It?

We collect, use and disclose personal information for one reason:  to serve you better.  Knowing you better helps us understand your financial needs, communicate effectively with you, and provide you with the services and products you want.

Let’s Be Specific.  We Collect, Use and Disclose Your Personal Information To:

  • Verify your identity;
  • Determine your eligibility for financial products and services;
  • Determine the suitability of your investments;
  • Assess and underwrite insurance and reinsurance risks;
  • Determine prices, fees and premiums;
  • Comply with the law; or
  • Comply with tax requirements.

Personal information may be collected, used or disclosed for any of the ‘Identified Purposes’ set out above.  If your personal information is not needed for one of the ‘Identified Purposes’, we will not use or disclose it without obtaining your additional consent.

How Do We Gather Your Personal Information?

  • From you, on applications for insurance and investment products or other forms filled out through telephone, email, face to face interviews; for example:  your name, address, occupation, financial and banking information, and health information;
  • From your interactions with us; for example:  through your payment history and underwriting;
  • From government and other entities that have information on your driving records;
  • From consumer reporting agencies; for example:  your credit history.

Your Consent

Your knowledge and consent are required before we collect, use or disclose your personal information.  If any of the personal information that we collect is sensitive, such as health information, we will obtain additional written or oral consent from you before collecting, using or disclosing the information.
How Do You Provide Us With Your Consent?

We accept any of the following as your consent for Pankow Financial Solutions’ existing use and future collection, use and disclosure of your personal information for the ‘Identified Purposes’:

  • Your receipt of this Personal Information Policy;
  • Your unrestricted provision of information to Pankow Financial Solutions;
  • Your express in written or oral consent as obtained through an application process; or
  • Your consent as provided by your authorized representative, such as legal guardian or power of attorney.

You Have The Power To Say No.  How You Can Withdraw Your Consent.

You may withdraw your consent at any time upon reasonable notice, subject to legal or contractual restrictions.  Please note, however, that withdrawing your consent may affect our ability to continue to provide you with the advice, products and services that you have or would like to receive.  To withdraw your consent, contact our office.  Unless we hear otherwise from you, you are giving to us your consent for the collection, use and disclosure of personal information as provided in this Policy for the ‘Identified Purposes’.

How Long Do We Keep Your Personal Information?

Your personal information is retained only as long as we need it to effectively provide advice, products and services to you, and for a reasonable length of time thereafter in case we need to meet any potential obligations or legal or government requirements.  Pankow Financial Solutions shall use care when storing or destroying your personal information in order to prevent unauthorized access.

How Do We Protect Your Personal Information?

Whether in electronic or paper-based format, Pankow Financial Solutions maintains strict security systems to safeguard your personal information from unauthorized access, disclosure or misuse.  As well, when we no longer need your personal information, we take as much care to destroy it as we do when storing it.  In the event that we transfer your personal information to a third party for processing we require any person or organization providing products or services on our behalf to protect our customer’s confidentiality in a manner consistent with our own internal measures, or as required by law.

Your Right To Access Your Personal Information

You have the right to access your personal information that we have in our possession or control.

Keeping Your Information Accurate

Pankow Financial Solutions strives to ensure that the personal information we have on file about you is as accurate and up-to-date as necessary for the identified purposes for which it is to be used.  If any information needs to be updated or amended to reflect a change in your situation, we make every effort to update our records.  Pankow Financial Solutions shall amend personal information that is materially inaccurate or incomplete and, where appropriate, shall endeavor to advise other parties having access to the information in question.

If You Have A Complaint, We Want To Know About It

If you have a complaint related to this Personal Information Policy or any of our procedures, contact our office.  If your complaint is justified, we will take the necessary steps to resolve the issue, including amending our Policy and practices if necessary.

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